Shipping Policy

Thank you for shopping with Aliensshopping. We are dedicated to delivering your order securely, on time, and in perfect condition. Please review our Shipping Policy before placing an order.

1. ORDER PROCESSING TIME

All orders are processed within 1–2 business days after payment confirmation. This includes order verification, quality checks, and packaging. Orders are not processed on weekends or on the following U.S. public holidays:

  • New Year’s Day (Jan 1)
  • Martin Luther King Jr. Day
  • Presidents’ Day
  • Memorial Day
  • Independence Day (Jul 4)
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve & Christmas Day (Dec 24–25)
2. SHIPPING COVERAGE

We currently ship to:

  • Domestic – United States (nationwide, excluding P.O. Boxes, APO/FPO/DPO addresses, and U.S. territories such as Puerto Rico, Guam, and the U.S. Virgin Islands).
  • International – Germany & France (standard international delivery only).
3. SHIPPING METHOD, TIME & COST

Domestic (United States):

  • Method: Standard Ground Delivery
  • Estimated Delivery Time: 6–10 business days after processing
  • Flat Rate: $5.99 per order
  • Carriers: USPS, UPS, or FedEx (selected based on location, package size, and service availability)

International (Germany & France):

  • Method: Standard International Delivery
  • Estimated Delivery Time: 8–15 business days after processing
  • Flat Rate: $12.99 per order
  • Carriers: DHL, UPS, or FedEx (depending on region and service availability)

Once your order has shipped, you will receive a confirmation email with tracking details.

4. ORDER CHANGES & CANCELLATIONS

You may modify or cancel your order within 12 hours of purchase by emailing [email protected]. After 12 hours, orders enter processing and cannot be canceled, but you may still update the shipping address before dispatch.

5. LOST, DELAYED, OR DAMAGED SHIPMENTS

Lost Shipments: If tracking shows “Delivered” but you did not receive the package:

  1. Check with household members, neighbors, or building staff.
  2. Look around your property (mailbox, porch, garage, etc.).
  3. Contact the carrier directly with your tracking number.

If the package is still not located, please email us within 7 days of the expected delivery date. We will investigate and provide a replacement or refund if applicable.

Delayed Shipments: Standard delivery times are listed above. However, delays may occur due to severe weather, customs clearance (for international shipments), peak seasonal demand, carrier disruptions, or incorrect addresses. If your order has not arrived within the stated timeframe, please contact us for support.

Damaged Shipments: If your item arrives damaged:

  1. Take clear photos of the product and packaging.
  2. Email them with your order number to [email protected] within 3 days of delivery.
  3. We will review the claim and provide a replacement or refund. If a return is required, we will cover the return shipping costs.
6. OUR COMMITMENT

Your satisfaction is our top priority. While shipping issues are rare, we are committed to resolving them quickly to ensure you receive your order in perfect condition and on time.

Contact Email: [email protected]