By placing an order through Aliensshopping, you agree to the following Return & Refund Policy. These terms apply to customers in the United States, United Kingdom, Canada, Australia, and other eligible countries.
A. 30-DAY RETURN POLICY
You may return items within 30 days of delivery. To be eligible, products must be in their original condition — unworn, unused, with tags attached, and in the original packaging. A receipt or valid proof of purchase is required.
B. RETURN LABEL
Our shipments do not include a return label. To initiate a return, please contact [email protected] and we will provide guidance on how to proceed.
C. RETURN PROCESS
To request a return, please email [email protected] with the following information:
- Your order number and full name
- Proof of purchase (screenshot or receipt)
- Reason for return
- Clear video or photo evidence if the product is defective or damaged
Once reviewed and approved (typically within 72 hours), you will receive confirmation via email. Refunds are processed within 7 business days. Please note that banks may require an additional 3–5 business days for the funds to appear in your account.
D. DAMAGED, DEFECTIVE, OR WRONG ITEMS
Please inspect your order upon receipt. If you receive an incorrect, defective, or damaged item, contact [email protected] immediately so we can evaluate and resolve the issue.
E. EXCHANGES
Exchanges are only available for defective items, incorrect items, incorrect sizes, or items damaged in transit. Please contact [email protected] to arrange an exchange.
F. RETURN SHIPPING COSTS
- Free Return Shipping – for defective, damaged, or incorrect products.
- Customer Responsibility – for returns due to change of mind or ordering the wrong product.
- Shipping fees paid at checkout are non-refundable.
- No restocking fees are applied.
- All return requests must include clear video or photographic evidence of the product and the reason for return.
G. REFUNDS
Refunds are issued within 7 business days after inspection and approval. Refunds are returned to the original payment method. Bank processing times may require an additional 3–5 business days.
H. ORDER CANCELLATIONS
Orders may be canceled within 12 hours of purchase for a full refund. After this window, cancellations are treated as a “Change of Mind” return and must follow the return process.
Important: Please ensure your delivery address is correct. Orders returned due to an incorrect or incomplete address are the customer’s responsibility.
Contact Us
Address: 1195 Marietta Dr, Fairborn, OH 45324, USA Email: [email protected] Phone: +1 (812) 203-0809